Tuesday: 12-4:30pm

Wednesday: 12-4:30pm

Thursday: 12-4:30pm

How to Schedule a pick up?

To schedule a pick up at our NYC Studio location: When placing a order online, select “Pick Up at studio” at checkout. After payment and order is processed, you will receive a order confirmation email with a link to schedule/reschedule your pick up appointment.

We are located in Ridgewood NY; Complete address will be provided on pick up in Studio appointment confirmation email.

Failure to schedule your pickup time slot or reschedule within 24 will result in your order being shipped to billing address.

What to do upon arrival

  • Kindly email info@shoptier.nyc upon arrival for entry to be granted. If entrance is open, wait by the Glass door or Lobby. Have your ID, Order Number and Card used ready for review.
  • For our safety we do not bring orders to cars.
  • TIER reserves the right to cancel or decline a pick up if deemed necessary according to or code of conduct. Customer will be refunded in full.

Lateness/No-Show Policy

Customers must communicate, they are running late to see what accommodations can be offered If a customer is late for their pick-up and has not communicated their arrival time the appointment will be canceled and must be rescheduled within 24 hours. There are NO APPOINTMENTS/ CUSTOMER SERVICES in person WITHOUT it prior scheduled. Customers have 24 hours to reschedule, if there’s no communication within 72hrs your order will be shipped to address on file.

TIER is not responsible for customers that choose to double park their car. We do not meet at Cars.


Our current shipping window is 5-7 Business Days (Weekends and Holidays are not included). Once your order is shipped, you will receive a tracking number through email. Please note that it may take up 24-48 hours before the tracking number can be updated online. All orders that include items that exceed normal processing times (PRE-ORDERS) will be all packed and shipped together.

Understand during a sale these times can be extended by 1-2 business days


All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification.


International orders are shipped via USPS with an estimated 6-10 business days for delivery. If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.


In the event that your order delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or miss-delivered.


You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to info@shoptier.nyc as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.


We are committed to selling only high-quality products. If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.

Returns & Exchange

At TIER, we want you to be pleased with your purchase. For any questions, please refer below. We can be contacted by emailing us at info@shoptier.nyc. Please note that our response time is 24-48 hours on business days (this does not include weekends and holidays).


We currently do not accept returns. We cannot cannot cancel orders. Please email info@shoptier.nyc with any issues or concerns.


  • All exchanges must be done within 30 days of purchase. All exchange requests must be initiated via email. The item must be sent back unworn, in the same new condition. TIER has the right to deny exchange request based on the returned item condition. Item must be accompanied with the original order number, and the desired size and item.
  • If the item you are exchanging is not of equal value please contact us through email: Info@shoptier.nyc
  • Customers exchanging items are responsible for the shipping cost of the return and new item(s).
  • If wrong item is delivered, TIER will cover the cost of shipping both ways.
  • If items are returned to us by USPS due to incomplete or insufficient address, customer is responsible for postage of re-shipment.
  • If address is entered wrong at checkout, please reach out to us IMMEDIATELY! (within 24 hours preferably) TIER is not responsible for lost packages due to incorrect address.
  • TIER is NOT responsible for lost packages of any kind after package is received by the mail-carrier service.
  • If you receive a defective item, email us with your order number, detailed description, and image (if possible) of defect. We will review and reply within 24 hours with a resolution.



These Website Standard Terms and Conditions (these “Terms” or these “Website Standard Terms and Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms and Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.


Other than content you own, which you may have opted to include on this Website, under these Terms, Tier and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.


You are expressly and emphatically restricted from all of the following:

  1. publishing any Website material in any media;
  2. selling, sublicensing and/or otherwise commercializing any Website material;
  3. publicly performing and/or showing any Website material;
  4. using this Website in any way that is, or may be, damaging to this Website;
  5. using this Website in any way that impacts user access to this Website;
  6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
  8. using this Website to engage in any advertising or marketing; Certain areas of this Website are restricted from access by you and Tier may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.


In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Tier a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Tier reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.


The images of the products on the (desktop or mobile) website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your screen's display can accurately display the color of the products. Your products may vary slightly in color from those images.


In no event shall Tier, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Tier, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent Tier from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.


Tier is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.


Tier shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.


These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Tier and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.


These Terms will be governed by and construed in accordance with the laws of the State of New York, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New York for the resolution of any disputes.